Five Star Clean LLC
Effective date: November 5, 2026
Five Star Clean LLC (“Five Star Clean,” “we,” “us,” or “our”) provides residential and commercial cleaning, carpet care, and painting services in State College, PA and surrounding Central Pennsylvania communities. This Privacy Policy explains what information we collect through our website, fivestarcleanpa.com, and how we use and protect it.
By using our website or submitting your information to us, you agree to the practices described in this policy.
Information We Collect
Information you give us. When you fill out a contact or free estimate form, call us, email us, or text us, we may collect:
- Your name
- Email address
- Phone number
- Property address or service location
- Details about the services you’re interested in and any message you send us
- Referral information, if you participate in our referral program (such as the name of the person who referred you)
Information collected automatically. When you visit our website, we and our service providers may automatically collect certain information through cookies and similar technologies, including:
- IP address and general location
- Browser and device type
- Pages visited, time spent on the site, and how you found us
We use Google Tag Manager and Google Analytics to understand how visitors use our site. Our website also includes an embedded Google Map, which is subject to Google’s own privacy policy.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free estimates
- Schedule, perform, and follow up on cleaning and painting services
- Send appointment confirmations, reminders, and service updates
- Process referral program credits
- Send occasional promotions or offers, if you’ve opted in
- Improve our website and marketing
- Comply with legal obligations
Text Messaging (SMS)
If you provide your phone number and opt in to receive text messages from Five Star Clean, we may send you messages related to your inquiry, estimates, appointment scheduling, reminders, and service updates. If you separately opt in to marketing texts, we may also send occasional promotions.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for assistance.
- Consent to receive text messages is not a condition of purchasing any services.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with or sold to any third party.
How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers that help us run our business, such as our website host, customer relationship management and messaging platform, scheduling tools, and analytics providers. These providers may only use your information to perform services on our behalf.
- Legal authorities, if required by law, court order, or to protect our rights, safety, or property.
- A successor business, if Five Star Clean is ever sold, merged, or reorganized.
Cookies
Our website uses cookies to make the site work properly and to measure how visitors use it. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly without them.
Data Retention
We keep your personal information for as long as needed to provide our services, maintain business records, and meet legal requirements. When information is no longer needed, we delete it or make it anonymous.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Choices
- Email: You can unsubscribe from marketing emails using the link in any email.
- Texts: Reply STOP to any text message to opt out.
- Access and deletion: You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by contacting us at the email below. We will respond to reasonable requests as required by applicable law.
Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.
Third-Party Links
Our website contains links to third-party sites and platforms, including Facebook, Instagram, and Google Maps. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Five Star Clean LLC
Email: info@fivestarcleanpa.com
Cleaning: (814) 769-3998
Painting: (814) 933-2903
Service area: State College, PA and surrounding Central Pennsylvania communities